General

Do you own your aircraft? Who does own them?
No, individuals, management companies and operators own the aircraft.

Who operates the aircraft?
Our operator network, which is comprised of a select network of operators throughout the US, Canada and abroad operates the aircraft.

What is the frequency of mechanical issues?
While rare, mechanical issues do happen. A major advantage of dealing with KJR is our extensive operator network. This allows us tremendous flexibility in securing a replacement aircraft quickly. The replacement aircraft will be in the same category as the originally specified aircraft. (Light/Mid/Super-mid/Heavy)
When arranging flights, we always investigate potential backup aircraft so that should a mechanical problem arise, we are able to find a replacement quickly and with minimal inconvenience.

Can you guarantee aircraft availability?
Yes, we can guarantee that you will be in the air in 4 hours or less.

How old on average are the planes I will be flying on?
Typically, all aircraft our clients fly on are model year 2000 or later. If a suitable, earlier model aircraft is available at materially lower cost to our clients, we will
discuss the pros/cons of that aircraft with you.

May I specify the aircraft I want to fly on by aircraft type? Or just a general category?
You may specify either a specific type of aircraft or class, depending on your personal preference and flexibility. A major advantage of dealing with KJR is our extensive operator network, which offers virtually every type of business aircraft currently in service.

What separates you from other brokers?
First and foremost, our service sets us apart from our competition.
We are a small, family-owned company that prides itself on our personal touch. All travel arrangements are made by a personally assigned Account Executive who will serve as full service concierge. We will ensure that you choose the best aircraft for your particular mission and that the experience is personalized for you and your guests.

We are able to offer our clients lower cost per flight hour than full ownership, fractional, and other brokers.

We maintain lower overhead than many of our competitors. Our network of owner/operators allows us to identify the aircraft best suited for your mission and location, minimizing ferry time.

Further, we are members of the NBAA and Avinode Charters networks, affording us access to literally thousands of aircraft outside of our vendor network.

Safety

Are you regulated by the FAA?
All of our operators operate under FAA Part 135 regulations. By contrast, many fractional owners operate under FAA Part 91. FAA Part 135 Regulations are materially more stringent than part 91.

How can I be sure it is safe?
All of the aircraft we fly are ARG/US Platinum or Wyvern Wingman Rated.

What are Wyvern & ARG/US?
Wyvern and ARGUS are third-party auditing agencies that maintain stringent safety standards that go well beyond the statutory FAA regulations. Of all the 2,034 U.S. charter fatalities from January 1991 to August 2010, none (0.00%) involved a WYVERN-compliant aircraft or aircrew.
See Appendix A and B for more information.

Who maintains the planes?
Our network of operators maintains the aircraft. We only deal with a select number of operators that maintain the highest standards of quality.

How often are they maintained?
All aircraft are under inspection / scheduled maintenance for a minimum of 4 days per month.

Is the maintenance conducted by factory authorized service centers?
Yes, all maintenance on aircraft we charter is conducted by authorized service centers.

Who employs the pilots?
Generally, the management companies employ the pilots.

How much liability insurance is maintained?
Between $50 and $500M of liability insurance is maintained depending on the aircraft.

How much experience do the pilots have?
Each pilot has a minimum of 2500 hours in the specific type of aircraft. All of our pilots are type specific.

Cost

How do I pay for the trip?
We accept American Express or Bank wire transfers as payment.

Do flights have to be paid for up front?
Typically, all flights must be paid prior to the trip unless other arrangements have been made.

Will there be hidden fees and surcharges?
No, the price you are quoted is all-inclusive and factors in all taxes, fees, and surcharges.

Will I be charged for…
Hourly minimums – Yes. Generally this is 2 hr/day excluding one-way trips.
Taxi time – No.
Ferry time (Repositioning) – Potentially. We will do everything we can to match trips to achieve minimum repositioning costs.
Cancellation – There is no charge for cancellations within 48 hours domestic, 72 hours international. (Excludes one-way trips)

What will I be charge extra for?
In-flight phone usage
Specially ordered catering
Ground Transportation

Aircraft

Is there ample seating/headroom/baggage space?
Yes, we will work with you to determine the most appropriate aircraft depending on…
The number of travelers
The height/weight of the travelers
The amount and type of baggage

Are they as comfortable as typical first/business class seats?
Generally the seats will be as large or larger than domestic first/business class seats.

What about cabin height?
Cabin heights vary by aircraft class:
Lights (4’8” – 4’11”)
Mids (5’0” – 5-8”)
Heavy (5’11” – 6’3”)

How much baggage do they accommodate?
Lights: 1 large suitcase / 1 carry-on per traveler
Mids: 2 large suitcases / 1 carry-on per traveler
Heavy: 3-4 large suitcases/golf clubs / 1 carry-on
We will work with you to ensure that the dimensions of your baggage will fit in the aircraft you will be traveling on.
Should you have excess baggage on the day of your flight, we will be happy to arrange for FedEx overnight service to get your luggage to you first thing the next morning.

May I use my cell phone on the plane?
Cell phone service is generally available during taxi, take-off and landing. Because of the altitude that business aircraft operate (40k+ feet) cell phone coverage during flight is generally limited. In-air telephone service is available at additional cost.

Is there Wi-Fi on the plane?
Many planes have on-board Wi-Fi. If this is a priority for you and your guests, we can ensure that you are on a Wi-Fi equipped aircraft.

Logistics

How close am I to the nearest airport?
There are over 5000 airports that are serviced by business aircraft in the US. We will work with you to determine the closest airport as well as other options that may be available to different aircraft.

What about catering?
We have relationships with gourmet catering companies all over the world. From a basic sandwich platter (included on all flights) to Surf and Turf with Champagne and Beluga caviar, your in-flight dining options are limited only by your imagination. We have relationships with some of the finest restaurants in the world and are happy to arrange catering from them or any restaurant you choose.

How about ground transportation?
We have relationships with several global limousine services with options ranging from basic sedans to stretch SUVs.
We are happy to arrange ground transportation custom tailored to your needs on your behalf. Your Account Executive will actively follow your flight while it’s in the air and ensure that ground transportation is on the tarmac waiting for you upon your arrival.

Can I fly internationally?
Yes. Our operator network extends throughout the globe and you can book travel on all 6 continents.

What if I want to change my flight?
We will be happy to accommodate flight changes, right up until takeoff and even while you are in the air.